Welcome to HydroSpeed Swim! These Terms and Conditions outline the rules and regulations for using our website and purchasing our high-performance swim gear. By accessing this website and placing an order, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Account Security

You may use our website for personal, non-commercial purposes. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of HydroSpeed Swim or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take pride in offering championship-level swim gear including:

  • Competition swimwear for boys and girls
  • Performance accessories (goggles, fins, headwear)
  • Training apparel (bottoms, footwear)
  • Specialized gear (carryalls, backpacks, beach & board items)

We make every effort to display product colors and features accurately, but slight variations may occur due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with details.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing and Taxes

All prices are in USD. Customers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Shipping Policy

4.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing.

4.3 Order Tracking

You will receive tracking information via email once your order ships. It is your responsibility to ensure someone is available to receive the delivery.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most unworn, unwashed items with original tags attached. Original shipping fees are non-refundable.

Non-Returnable Items: For hygiene and performance reasons, we cannot accept returns on:

  • Competition swimwear if worn or without tags
  • All goggles
  • Headwear (including swim caps)
  • Any item showing signs of wear or improper use

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Ship items to: 37675 Fremont Boulevard, Fremont, US 94536
  3. Wait for refund processing (5-7 business days after approval)

5.3 Exchanges

Follow the return process and specify your exchange preference. We’ll ship your replacement once we receive the original item.

5.4 Damaged or Incorrect Items

Contact us immediately with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.

6. User Responsibilities

  • Provide accurate and complete information when placing orders
  • Ensure someone is available to receive deliveries
  • Inspect products immediately upon receipt
  • Follow care instructions for swimwear and gear
  • Use products only for their intended purpose

7. Limitation of Liability

HydroSpeed Swim shall not be liable for:

  • Delays caused by shipping carriers or customs
  • Incorrect use of products
  • Minor variations in product color or design
  • Consequential damages arising from product use

Our total liability shall not exceed the purchase price of the product in question.

8. Privacy Policy

We respect your privacy. Personal information is collected only to process orders and improve service. We do not sell or share your data with third parties for marketing purposes.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms shall be governed by the laws of California, USA. Any disputes shall be resolved in the courts of Fremont, California.

Contact Us

For questions about these Terms and Conditions, contact our customer service team at [email protected].

Last updated: [Insert Date]