At HydroSpeed Swim, we combine championship-level precision with customer-first service to deliver your performance swim gear efficiently. Whether you’re training for competition or enjoying recreational swimming, we’ve designed our shipping and returns process to keep you moving through the water with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL/FedEx)
– Cost: $12.95
– Delivery Time: 10-15 business days after shipping
– Recommended for fastest delivery

Free Shipping (EMS) – Orders over $50
– Cost: Free
– Delivery Time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

We stand behind our products like a relay team stands behind their anchor swimmer. If your gear doesn’t perform as expected, we’ll help make it right.

Our Return Promise

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original shipping fees are non-refundable

Non-Returnable Items

For hygiene and performance integrity, we cannot accept returns on:

  • Competition Swimwear (if worn or with tags removed)
  • Goggles (all goggles for hygiene reasons)
  • Headwear (including swim caps)
  • Any item showing signs of wear or improper use

Simple 3-Step Return Process

Step 1: Initiate Your Return
Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear HydroSpeed Swim Team,

I would like to request a return for the following item(s):
Order Number: [Insert]
Item(s) for Return: [Product Name, Size, Color]
Reason for Return: [Fit, Damage, Wrong Item, etc.]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package & Ship
Once approved, you’ll receive return instructions including:

  • Return shipping address: 37675 Fremont Boulevard, Fremont, US 94536
  • Packaging requirements (original packaging preferred)
  • Recommended shipping method (tracked service strongly advised)

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Refund Processing
Upon receipt and inspection of your return (typically within 3-5 business days):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 5-7 business days after approval
  • Deductions: Original shipping fees are non-refundable

Exchange Requests

Need a different size or color? Follow the same process as returns, clearly stating your exchange preference in your email. We’ll ship your replacement once we receive the original item, with standard shipping fees applying to the new order.

Damaged or Incorrect Items

If your gear arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using the original shipping carrier (DHL/FedEx/EMS)
  • Declare the package as “Returned Goods” to avoid additional duties

Need Assistance?

Our customer service team – all former competitive swimmers who understand the importance of perfect gear – is ready to assist. Email us at [email protected] and we’ll respond faster than a 50m freestyle sprint.

HydroSpeed Swim – Where Every Return is Handled with the Precision of a Championship Turn